What does the ombudsman program primarily seek to do for residents?

The ombudsman program primarily seeks to investigate complaints and offer assistance to residents. This program is designed to serve as an advocate for individuals living in long-term care facilities, ensuring that their rights are upheld and that they receive the care and services to which they are entitled. Ombudsmen play a crucial role in addressing grievances, facilitating communication between residents and facility staff, and providing information about residents' rights.

By focusing on complaint investigation and assistance, the program helps ensure that residents can voice their concerns, and it works to resolve issues that may arise within care facilities. This advocacy promotes a higher standard of care and quality of life for residents, who may feel marginalized or voiceless in institutional settings. While enhanced medical care, reduced wait times for services, and financial counseling are all important aspects of care and support within personal care homes, they are not the primary focus of the ombudsman program, which is rooted in advocacy and resolution of issues faced by residents.